Refund Policy

Exceptions - Refunds will be considered when:

• The ebook file is technically corrupted or unreadable and we are unable to provide a replacement within 5 business days
• You were charged multiple times for the same purchase due to a platform error
• The book description materially misrepresented the content (investigated on a case-by-case basis)

Please submit a request as soon as reasonably possible to legal@teamthink.co.za with your order reference. Delay may make technical investigation more difficult, but does not remove a right that applies by law.

Free books and free preview chapters are provided at no cost. No refund applies to free content. If a book was listed as free in error (pricing mistake), we may correct the price for future purchases but will honour the free access already granted.

Publishing on the Platform is free. Devv Technology does not charge authors any monthly or annual subscription fees. Authors earn revenue through book sales, and Devv Technology retains a commission of 20% per sale (or 40% for books opted into Featured Placement). There are no upfront costs and no subscription refund scenarios applicable.

When a reader successfully receives a refund for a book purchase, the corresponding author earnings are reversed as follows:

• If the sale is still within the 7-day holding period, the pending earnings are cancelled in full
• If the earnings have already moved to the Available Balance, the refund amount is deducted from your Available Balance
• If your Available Balance is insufficient, the amount is offset against future earnings

We will make reasonable efforts to notify an author when a refund, reversal, or chargeback affects their recorded earnings. Authors may raise a query, but Devv may make adjustments required by law, payment-network rules, fraud controls, or this policy.

• We aim to submit an approved refund promptly after the decision and any required verification
• Refunds are returned to the original payment method (card or bank account used for the purchase)
• Processing times may vary depending on your bank or card issuer
• Paystack processing fees (if any) are non-refundable and will be deducted from the refund amount

Please contact us first where practical so that we can investigate and try to resolve a payment dispute. A chargeback may cause temporary access restrictions while the transaction is investigated. We may provide relevant transaction evidence to the payment provider and take proportionate action in cases of fraud or abuse, without limiting any lawful right to dispute a charge.

1. Email legal@teamthink.co.za with the subject line: Refund Request – [Order Number]
2. Include your account email, the book title or plan, the date of purchase, and the reason for your request
3. We will acknowledge the request and may ask for information needed to investigate it
4. If approved, the refund will be submitted to the payment provider; the time before it appears depends partly on that provider and your financial institution

This Refund Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.